Customer Info
- Ordering
- Shipping & Delivery
- Shop & Operating Hours
- Payments
- Returns & Exchanges
- Gift Vouchers
- Questions
- Ordering
- All orders can be made through this website. Make your purchases by selecting the quantity and pressing the 'add to cart' button below each item you require. When finished shopping, select 'My Cart' or 'Checkout' links at the top of each page and proceed to checkout. There is no minimum order requirement!
- Payment options are provided during the checkout process. Orders are only sent after full payment has cleared. See Payments section below.
- You will receive a confirmation email after your order has been submitted. Please ensure you provide your correct email address, as we will also use this to notify you of order updates. If you do not receive your email notice shortly after placing your order, please contact us through our website.
- You can also order by mail
download order form - All prices are in Australian Dollars and inclusive of GST for Australian customers only.
- Shipping & Delivery
- All standard orders are sent within Australia through Australia Post from Melbourne, Victoria (3121). Delivery times may vary from 1 to 3 days for metropolitan destinations, possibly longer for regional areas. International delivery times quoted are estimations provided by Australia Post and should serve as a guide only.
All International orders are sent by registered post or express post international where available.
Our checkout system calculates your postage price via a real-time connection to Australia Post for live shipping rates. - Dangerous Goods are sent by courier only within Australia (cannot be sent to PO Box addresses). Our checkout system calculates courier pricing via a real-time connection to our courier for live shipping rates.
- Shop & Operating Hours
- guitaraust operates Monday to Friday, 9am to 5pm, except public holidays. We are located in Melbourne, Victoria. Our warehouse does not have a shop-front, so normal pick-up arrangements unfortunately cannot be made. Pickup from our local post office can be possible by prior arrangement.
- Payments
- Several options are available to pay for your order:
Direct deposit: Orders within Australia can be paid by direct deposit into our account. Our bank account details are provided in the checkout process. Direct deposits can take at least 24 hrs to clear - longer over weekends and public holidays.
Credit Cards: Secure online payment can be made via credit card. Paying by credit card will usually clear instantly, allowing us to send your order ASAP.
Cheque/Money Order: Payments can also be made by cheque or money order, details are provided at checkout and also sent to your email address you provided after you have submitted your order. Please note it may take several working days before we receive payments through the mail - this will delay us sending your order. if paying by cheque, we do not post orders until funds have cleared. - Returns & Exchanges
- Please examine all items you receive for damage or defects immediately. Please notify us within 7 days if there is a problem with your order, once we have been notified, we will make arrangements with you if return of goods is required. All goods returned or exchanged must be in un-worked condition. guitaraust will not charge postage of replacement items if the original was defective or the incorrect item was sent as per your order.
- All returns or cancelled orders through no fault of guitaraust will incur a 5% processing fee.
- Gift Vouchers
- Gift vouchers can be purchased online and will be delivered free of charge anywhere in Australia. International gift vouchers are sent via email only.
Vouchers are valid for up to 1 year from the date of purchase.
To Redeem your gift voucher, enter your unique discount code in the box provided in the 'My Cart' section, and click the 'Apply Coupon' button. The value of the discount will be applied to your shopping cart total. - Questions
- If you have any questions, would like to make product stocking suggestions, or give us feedback, please do not hesitate to contact us via the form on this website. Your enquiries will be attended to ASAP. We do respond to all genuine email enquiries usually within hours.
Or you can phone (03) 9010 5050 within Australia, or +613 9010 5050 outside of Australia between the hours of 9am - 5pm (Eastern Time) weekdays for information.